IT Support Analyst
Wilmington, DE (On-site)
$65,000-$80,000 + Bonus + Excellent Benefits
A well-established professional services firm is seeking an IT Support Analyst to provide technical support to attorneys and staff in a fast-paced, client-focused environment. This position offers the opportunity to work with a collaborative technology team while supporting critical business operations.
Responsibilities
- Provide day-to-day technical support for desktop, laptop, mobile device, and software issues
- Troubleshoot and resolve hardware, software, network, and connectivity problems
- Support Microsoft 365 applications, Windows operating systems, and firm technology platforms
- Set up and configure computers, peripherals, and user accounts
- Assist with onboarding and offboarding employees, including workstation deployment and access provisioning
- Support conference room technology and audiovisual equipment
- Document and track support requests through resolution
- Deliver exceptional customer service while supporting attorneys and professional staff
- Assist with technology upgrades, system implementations, and other IT projects as needed
Qualifications
- 2+ years of IT Help Desk, Desktop Support, or Technical Support experience
- Strong knowledge of Windows operating systems and Microsoft 365
- Experience with Active Directory, user account administration, and hardware troubleshooting preferred
- Excellent communication and customer service skills
- Strong problem-solving abilities and attention to detail
- Experience supporting a law firm or professional services environment is highly preferred
Benefits
- Competitive salary of $65,000-$80,000
- Annual bonus opportunity
- Comprehensive benefits package
- Professional growth and development opportunities
- Collaborative and stable work environment
Interested candidates should email their resume to Alexis.Haley@expresspros.com for confidential consideration.
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